We always recommend that you book treatments prior to coming to our salon as bookings do fill up quickly. For School holiday busy periods and weekends it is strongly advised to pre book well in advance to avoid disappointment.

Please arrive 5 minutes before to your appointment to ensure you get the most out of your booking and to relax before your treatment commences. Our personal consultation is included in your treatment time.

We understand that life can throw us curve balls, however regardless of the situation, whether it’s traffic, work and/or a meeting has been scheduled into your diary, childcare or illness, we do require a minimum of 24 hours notice otherwise 50% of the treatment is to be paid at the time of cancelling. We are a small local business doing our utmost to offer a great service to our local community in the best way possible. Please understand, we cannot get anyone else booked in at short notice as we are not a walk-in business, but your cancellation fee will help cover the loss of costs.

In the event you have pre-paid for a series of treatments and you need to cancel but do not notify us within 24 hours of the appointment, the cancelled treatment will be forfeited in your series as you have pre-paid for these treatments at a discounted price, regardless of the reason childcare, illness, work, traffic etc. If the treatments you purchase become inappropriate for you, we will re-work the package to include treatments which are appropriate. We do not refund or exchange for change of mind, move interstate, leave the country or change living or work locations or any other reason.

We do not accept returns for change of mind, allergy or where you do not like the product or do not get the results you were looking for. We accept returns in accordance with the Australian Consumer Law.

Please be reminded, we sell professional strength skincare with active ingredients designed to cause significant changes in the skin so your skin may show a response when initially used. Your skin may feel dry, bumpy, red or sensitive. This is normal. When in doubt, please take a photo in good lighting and send to our salon mobile phone 0493 863 316. We will guide you from there back to glowing skin in a timely manner.

Our pricing is subject to change without notice.

All credit card payments incur a 1.5% surcharge.